CRM & Automations
SMS, email, and loyalty campaigns on autopilot
Most restaurants collect guest data once — then never use it. Phone numbers sit in POS exports, delivery apps own the relationship, and owners only post on Instagram when they remember. Sharcon builds a restaurant CRM that turns every visit, delivery, and website lead into an automated marketing channel.
As a Miami-based technical implementation agency, we connect your POS, website, and delivery platforms into one system. Guests get timely SMS and email. You get measurable repeat visits — without hiring a full-time marketer.
What We Do
- ✓Automated birthday messages and loyalty offers tied to real visit history
- ✓Win-back campaigns for inactive guests (30 / 60 / 90 day windows)
- ✓Review requests after dine-in or delivery orders at the right moment
- ✓Integration with POS and delivery systems (Square, Toast, Uber Eats, DoorDash, and more)
- ✓Lead capture from website funnels and QR codes synced into the same CRM
- ✓Measurable ROI — track who returns, how often, and from which channel
- ✓Optional AI follow-up for high-intent leads who request catering, events, or reservations
Why This Matters for Restaurants
Delivery apps don't build your list
Uber Eats and DoorDash keep the customer relationship. Without your own CRM, every order is a one-time transaction. We help you own the contact and the next visit.
Speed beats generic blasts
A birthday offer sent on the right day, or a win-back SMS within an hour of a quiet period, outperforms monthly newsletters. Automation makes timing consistent.
Reviews compound local SEO
Automated post-visit review requests grow Google ratings for Miami and South Florida searchers — the same guests deciding where to eat tonight.
How Sharcon Delivers This
- 1
Audit & data map
We map where guest data lives today — POS, delivery portals, website forms, Google Business — and design a single source of truth.
- 2
CRM + flows live
We set up CRM (often GoHighLevel or your preferred stack), connect integrations, and launch birthday, loyalty, win-back, and review sequences.
- 3
Optimize monthly
You get clear reporting: messages sent, redemptions, returning guests, and review growth — then we tune offers and timing.
Results We Aim For
How This Works With Our Restaurant Stack
At Tap Beer Miami, Sharcon connected website lead capture, CRM, and SMS so new guests were not lost after the first visit. Over 1,000 verified contacts were collected in 30 days — the foundation for remarketing and loyalty, not just another spreadsheet.
The same pattern applies to other South Florida restaurants: convert once, follow up forever, and stop renting your customer list from delivery platforms.
Frequently Asked Questions
Do we need to change our POS?
Usually no. We integrate with what you already use (Square, Toast, and similar) and sync guest events into the CRM. If your POS is limited, we design workarounds with QR capture and delivery exports.
Is SMS compliant?
Yes — we set up proper opt-in language, consent tracking, and unsubscribe flows so loyalty messaging stays compliant while still converting.
How is this different from Mailchimp alone?
Email tools alone don't answer missed opportunities from delivery, QR table codes, or website coupons. We build the full restaurant pipeline: capture → segment → SMS/email → return visit → review.